Refund Policy

Thank you for booking with Ticketsmoon. This Refund Policy explains when and how refunds are issued for tickets purchased through ticketsmoon.com(the “Platform”), operated by Ticketsmoon (Private) Limited. It forms part of our Terms of Service.

A ticket is a licence to attend a specific event on a specific date. Tickets are delivered electronically and are consumed on use, so they are treated as digital goods.

Because each ticket reserves a place at an event, all ticket sales are final. We do not offer refunds or exchanges for change of mind, a mistaken purchase of the wrong event, date or ticket type, inability to attend, or non-arrival at the venue.

Please check every detail on the order summary before you pay.

• Event cancelled by the organiser. You receive an automatic refund of the ticket price to your original payment method. You do not need to contact us.
• Event rescheduled or relocated. Your existing ticket normally remains valid for the new date or venue. If you cannot attend the new arrangement, you may request a refund of the ticket price within 14 days of the change being announced.
• Duplicate or incorrect charge. If you were charged more than once for the same order, or charged for an order that did not complete, contact us with your order number and we will investigate and refund any amount taken in error.

The per-order booking fee shown at checkout covers payment processing and platform costs. It is non-refundable except where a refund of the fee is required by law, or where the charge itself was made in error (see section 3).

Where a refund is not automatic, email support@ticketsmoon.com from the address on the order, including:

• your order number
• the event name and date
• the reason for the request

We aim to acknowledge requests within 3 business days.

Approved refunds are returned to the original payment method through our payment gateway, PayHere. We process approved refunds within 7 to 14 business days. Your bank or card issuer may take additional time to show the credit on your statement.

Refunds are made in Sri Lankan Rupees (LKR). We cannot refund to a different card or account.

We do not exchange tickets for a different event, date or ticket type. Tickets are personal and may only be transferred to another person where the organiser explicitly allows it and through the transfer feature in your account.

If you believe a charge is wrong, please contact us first — most issues are resolved quickly. Raising a chargeback with your bank without contacting us may delay resolution, and we reserve the right to suspend accounts used to make fraudulent chargebacks.

We may update this Refund Policy from time to time. The version that applies to your purchase is the one published on this page at the time of that purchase.

Questions about this policy? Reach us at:

• Ticketsmoon (Private) Limited
• [Registered office address], Colombo, Sri Lanka
• Email: support@ticketsmoon.com
• Phone: [+94 XX XXX XXXX]